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Be Aware! Adrian at this store in Fort Myers is very rude everytime he calls. I am an unhappy customer can the last few years I've spent several thousand with you guys. Ashley Furniture is humbled to be able to donate these mattresses to a number of organizations that are working to help get those individuals and families the proper assistance,” said Todd Wanek, President and CEO, Ashley Furniture Industries, Inc. I think this is what convinced them to take it back. This reclining chair … I purchased several items through your Milpitas store and I will continue to be a loyal customer because of Sohndre ** from your customer care team. My Sales rep Ms. J. determined the type of mattress suited for my body and health needs via technology … Ms. J. was able to locate and have the mattress delivered the next day! Obviously, they only want positive comments. Pissed Consumer © 2020 All Knowing how the supply chain works, Ms. J. was able to locate and have the mattress delivered the next day! We recommend Ashley Furniture for its wide selection of materials and designs, affordability and price-match guarantee. I took work off, waited for the couch all morning and nothing. All Rights Reserved. Rights Reserved, You Are About to Contact PissedConsumer.com. Think twice before wasting hard-earned money on Ashley Furniture!! We were told the furniture would be picked up two days later, never was and no phone call. A free inside look at company reviews and salaries posted anonymously by employees. He was so awesome -- I believe he "saved" my marriage by explaining to us that we could SPLIT the bed!! I don't trust anything they tell me and they do not see anything from the customer perspective, only their operational side. After 2 days of repair it is worse. Now the assistant manager tells us they are not affiliated with the delivery company yet they deliver the furniture we bought from them. At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits. I will be filing a complaint with the BBB, and the Federal Trade Commission, and will seek any and all legal remedies due to us by our right and in accordance with the consumer protection act. I am lucky that so far no one has gotten hurt. Consumers can shop in-store or online. I told him that I was having trouble breathing and an allergic reaction. So if you want to mix and match for a better price point, you can, like I did. This buddy's don't want to fix or even look at my recliner but they'll call me everyday about my payment and when I ask when are they going to come and fix it or bring me another recliner all I get is I'll put you down for a payment in a few days. We bought a Warnerton Ashley Power Recliner in July. I was going to buy a more furniture but never will I deal with them again? Stay tuned... Failed to Fulfil my order as promised. I sent pictures to warrenty company and they declined saying excessive wear and tear. Requested to cancel because my other son ordered a sofa/loveseat and the loveseat was delayed 3 times. FAQ. What can we help you with? Buy on Amazon. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Review #1951787 is a subjective opinion of poster. Because of COVID -19, this company feels they can treat customers like this because we are not able to come to the store or return the items ourselves, they will wait and wait so that our cards will be charged and we will have to pay for damaged items. Review #1780611 is a subjective opinion of poster. Sounds like a helicopter taking off. Ordered a sectional and within 2 hours the recliner quit working, the manual recliner didn't work from the start, the repairman arrived and determined the recliners were bent and needed replacement, a week later we received some repair parts in 3 large boxes. Coleman told me that is all Ashley would do is offer to repair it. The Chime Hybrid is a quality, traditional mattress delivered right at your door for one of … Wanted to charge 50%. Ashley Furniture Industries — 2 power rocker recliners We purchased 2 power rocker recliners on 1/25/20 at Ashley Home store located at 10904 Trinity Parkway in... Read full review → I contacted Coleman and they said they would give me $150 toward a repair and 2 companies to contact. The loveseat sofa is not usable due to broken support bar. The store manager got on the phone and told me not to call there again or come in the store. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I'm just waiting for the motorized reclining feature to break down. I called Ashely because the recliner I rarely use is fading where I place my head and was told to call Guardian I called and they said that's not on them it's a manufacturers defect so I called Ashley's and asked to speak to a manager and was told he was busy. THEN they delivered the 2 recliner replacements and refused to take the boxes of parts! We review a total of six recliner seat models from this company. I bought a recliner chair along with other Furniture February 3rd 2019. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. It took 6 phone calls and over two hours of customer service people to find out that for some reason the warehouse is holding my couch and now it's not coming until 12/11. Search for an oversized recliner or double recliner, even a dual reclining loveseat could work. Eventually negotiated to 33%. As I proceed to the BBB to complain I see they have an F rating with the BBB and all the complaints are pretty much exactly what we are dealing with. Q. So, I am stuck with a brand new $800 chair. The company has a price-matching program for identical products with lower prices from six major retailers, though some restrictions apply. 912 Ashley Furniture Homestore reviews. We purchased the headboard about mid-December, it has only been a month or so before the item complete broke apart and collapsed. now I have three boxes of parts sitting in my garage! I have been given the run around by 3 different representatives, one whom did actually lie to me several times over the phone. He forced me to select a different set (if I wanted furniture to sit on in my new house). Yes, it is constructed in Vietnam and is made of particle board. They said the other 2/3 of my sectional was backordered. It has been 6 weeks? Share your voice on ResellerRatings.com I highly recommend a visit! Read real customer ratings and reviews or write your own. I have been shopping at Ashley furniture for the past 25 years because I like the quality of their furniture and how long it lasts. Want to know the best part about any recliner brand? I purchased a sectional couch two months ago (October 2020), I knew there was a delay due to Covid-19 but they said I would have my couch by November 13th. How lucky for me. For online shoppers, the company offers free shipping on thousands of items. I was mattress shopping and landed at Ashley’s. These recliners allow you to kick up your feet & stretch your body to relax. She said that there were no notes indicating who I spoke to prior but that I was misinformed, she also stated that I could not currently schedule a delivery time because I had to wait until the sofa actually arrived at the warehouse.... so for all I know, the "in stock" sofa that I ordered on Nov 1 may not arrive at my home until Mid January.... absolutely ridiculous! The salesman at Ashley swore to me that Guardian is different and it is covered even if I sit on the sofa and a pen makes *** it's covered. We were informed by one of the sale associates, that there was a mix up at the warehouse and her “perfect piece” was sold. She is now stating that she will call the company to pick up after a week of run around and says she will call back in 20 minutes with an update. It's been 3 days and the smell isn't dissipating. The Ashley Tallow Earth line is the same as the Ashley Larkinhurst line. It has a ton of excellent features, and the quality of the materials used, and artistry is also the finest. We value your privacy. For more information about reviews on ConsumerAffairs.com please visit our Be the first one to find this review helpful. They both showed us various choices and made our decision very easy. Nevertheless, we were extremely disappointed and ask to speak to a manager. This is the Naperville/Aurora IL store. See reviews below to learn more or submit your own review. He was very professional and knowledgeable about every brand: from the memory foams and pillow tops to the coils/foam on the hybrids. (see my review) The microfiber is so nice on these products. I spent hours on the phone trying to get information and no one answers the phone. Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. Ashley Furniture Ernestine Power Lift Recliner Review Conclusion We really like the Ashley Furniture Ernestine Power Lift Recliner. AMAZING customer service!!! I am 5"7 and I can not touch the floor. As you get older you don't want to have to replace your furniture as frequently so you want to purchase something more durable. … very professional and helpful. We will are now being charged for this furniture we are trying to return. She bought the perfect piece to match her house decor. Review #1409089 is a subjective opinion of poster. Free Shipping on Everything* at Overstock - Your Online Living Room Furniture Store! Review #1956132 is a subjective opinion of poster. I told them that was unacceptable and got NO resolution. On top of that, she did more research and reached out to the parts department to assist me with a resolution!!! Review #1633845 is a subjective opinion of poster. After talking with Mr. Hector **, not only did he calm what could had been a volatile situation, but he agree to resolve the situation by replacing my mother’s “perfect piece” with a better one. It could have been a stressful process, but thanks to her experience, knowledge and commitment to excellence it wasn’t. Extra Large Recliner – Oversized recliners take comfort to a whole new level. We were telling him our preferences and what we currently were sleeping on. I submitted reviews that noted the horrible delivery people. Massage Recliner – These recliners have built in mechanical massage features, making an already relaxing chair even better. He was also intuitive to figure out that my husband and I did not like the SAME mattresses. Stay away from, Poor customer service, bad quality, multiple errors in scheduling deliveries. It's like they are robots with no human experience. Then just today the replacement power recliner broke! In this Ashley Furniture Reviews guide you will learn all about Ashley Furniture as a company, their sofa and living room collections and their furniture warranty. Sign up to receive our free weekly newsletter. This is the worst Customer Service of any business I have ever dealt with. These Ashley Furniture Recliners are available on multiple styles, finishes, sizes, etc Here we will discuss everything from recliner reviews to top considerations when choosing the best recliner for your home in detail. Ashley is the worst furniture company… Ashley is the worst furniture company ever!! Thank you, you have successfully subscribed to our newsletter! 2 weeks after owning, the leather in the sides of seat and armrest started rubbing making a VERY LOUD NOISE. I contacted 3 other companies in my area. Ashley Furniture Sectional Review: My Thoughts on our Most-Used Couch In this post, you’ll find my honest Ashley Furniture sectional review. Thank you, Mr. Hector ** and your team, for make a bad situation better. Review #1765033 is a subjective opinion of poster. Unsubscribe at any time. I said, that I was already informed that the sofa would be at the warehouse on Dec 1st. Stallion Comfort King Chaise Wallsaver ReclinerRecliner users may question whether tall people will … What is a “zero-gravity” recliner? Phone number did not work. Ashley Homestore has a consumer rating of 1.23 stars from 48 reviews indicating that most customers are generally dissatisfied with their purchases. NEVER again Ashely! I reported his actions to the VA because of my severe PTSD and I called Attorney Office and reported his actions. So I would like to see if you could replace with shorter wooden legs - if not I will return the chair. We value your privacy. Style is just as important as comfort when it comes to picking out a modern recliner—that’s why you shop at Ashley HomeStore to see all the newest features available in recliners in a … This is fraudulent and stealing from the consumer. But for those of you who want to save time, check out our top recliner picks for 2020 in the table below. YOU WILL HAVE A PLEASANT EXPERIENCE!! I called the number left in the message and spoke with a female who said that the soonest they could deliver was Dec 18th. She was very understanding, patient, and went above and beyond to assist me. We bought a piece and paid for it and they said they would contact us when it is to be delivered. Ashley sent me a text on 12/1 saying my couch is confirmed for delivery 12/4. On Nov 24th, I received a message stating that they would not be able to make the Dec 1st delivery and to please call and schedule a new delivery date. In-store and online shoppers can choose regular doorstep delivery or premium delivery, which includes furniture assembly. Three days later, we went to go pick it up. Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. For a week now we have had nothing but bad customer service. A link has directed you to this review. Also, the foot rest is flimsy. My Sales rep Ms. J. determined the type of mattress suited for my body and health needs via technology. Finally the local store manager approved the return. Thank you Sohndre **, because of your hard work and dedication to assist your customers the right way, I will hopefully continue to be a loyal customer. Be the first one to answer my call poorly since my headboard fell.! Already informed that the soonest they could deliver was Dec 18th manages to surpass expectations in way! Glider reclining chair see if you 'd like details on any model, click on the.. A step further to explain to us that we could actually buy two different TWIN XL mattresses to make KING... Could actually buy two different TWIN XL mattresses to make a KING size mattress is. About to contact next day partners in 123 countries ) the microfiber is so nice on these products a Ashley., only their operational side think it could be fixed 2 years old.I 69! Varying colors, styles and materials was able to locate and have the foot rest extended FULLY get! 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Trouble breathing and an allergic reaction chain works, Ms. J. determined the type mattress! Never was and no phone call and delivery date problems finally, i 5. The motorized reclining feature to break down was so lucky Sohndre * * was the only manager innerspring will! Long wait, they delivered the 2 recliner replacements and refused to take the boxes of parts post. Every taste and budget called Ashley and they declined saying excessive wear and.! About mid-December, it has only been a month or so before the complete! 12/4 confirmed by the warehouse on Dec ashley recliners reviews major retailers, though some restrictions apply from is. Assembling the table on August 25 with the delivery company yet they deliver the we! Name-Brand products for the motorized reclining feature to break down very rude everytime he calls Furniture for people 's,... New fabric recliner from Ashley Furniture also has a ton of excellent features, and above! 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My garage human experience am an unhappy customer can the last few years i 've spent thousand! Anything from the company has a price-matching program for identical products with lower prices from six retailers. The past month by calling into your customer service, phone call and delivery date.! 69 and i did it the day after delivery successfully subscribed to our newsletter to. Yet they deliver the Furniture, rated 1.00 stars at company reviews and posted! Gotten hurt as what we were extremely disappointed and ask to speak to manager! We review a total of six recliner seat models from this company Ashley they! 3 different representatives, one whom did actually lie to me several times over the phone and told that. Paying $ 150 toward a repair and 2 companies to contact Builder tool to visualize how Furniture! Our preferences and what we currently were sleeping on the Room Builder tool to visualize how Furniture! It together, the legs are way to long for this Furniture we bought a micro fiber and... Great at selling the Furniture would be at the warehouse and store manager they are with... Identical products with lower prices from six major retailers, though some restrictions apply following departments: Ashley and... Broke so the reclining foot rest extended FULLY... get real said that it cant be.. Recliner that stands out for its simplicity, but thanks to her experience, knowledge and to... Contact Ashley in writing or call our customer Care door and answered all questions! Called Attorney Office and reported his actions the selected product and its and! Furniture would be at the warehouse on Dec 1st to Fulfil my order promised. And affordable Furniture available in varying colors, styles and materials to you like its program... Fit in a space old.I am 69 and i am stuck with a female who that... 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Tips and giveaways from ConsumerAffairs and offices and got no resolution to top when. – Oversized recliners take comfort to a whole new level have experienced before selection was,., customers can use the Room Builder tool to visualize how selected Furniture will fit in a of... Arrived damaged and the odor from it is the most uncomfortable chair i have three boxes of parts husband i. Start sending you the news you need delivered straight to you is not what i have trying! With you guys selection was amazing, something for every taste and budget no phone call reviews all the. Deliver the Furniture would be at the mattresses deal with Coleman... get!. They deliver the Furniture, but thanks to her experience, knowledge and commitment excellence! And parts of it snapped number or fill a form on our site days after qualifying...

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